The experts behind the program
The Kuwait Excellence Awards is Kuwait's first application-based national excellence program, powered by Service Hero, the country's independent customer satisfaction index since 2010.
Figures from Service Hero.
The gap
Kuwait has never had an application-based excellence program that spans multiple awards categories of organizational performance: a platform where organizations actively apply, compete, and are judged against published criteria. Elsewhere in the world, such programs define national and industry standards. Here, the format was missing.
Service Hero is building it now because the foundation finally exists to do it right. An awards program is only as credible as the evidence beneath it, and after sixteen years of validated, independent measurement, that methodology and governance is deep enough to carry a national standard, encouraging applications, informing how they are judged, and anchoring what a win means.
Powered by Service Hero
Measuring since 2010
Service Hero is Kuwait's independent customer satisfaction index: 100% consumer-powered, and the only one of its kind in the Arab world.
Real customers rate real experiences, and every submission passes multi-layer validation before it counts. The awards are built on that evidence.
AUK & Australian University
The American University of Kuwait and the Australian University serve as academic advisors to the Customer Satisfaction Index providing independent guidance on methodology and measurement.
CSI Methodology
The index
Since 2010, Service Hero has measured how organizations in Kuwait actually serve their customers: independently, continuously, and in public.
The index is 100% consumer-powered: real customers, rating real experiences, with every submission passing through multi-layer validation before it counts.
Validation
Each submitted rating passes 200+ validation checks, with 24x7 data collection.
Service Hero reports review accuracy of around 97%. This validated evidence informs the awards' judging.
External standards
Research standards
Service Hero is a corporate member of ESOMAR, the global association for the research and insights community, and adheres to its international code of professional conduct.
Awards oversight
External audit
Audit firm identity will be revealed at a later date.
Supporters
The awards are convened with partners who hold the program to external standards. Government, founding-sponsor, and sponsor logos are confirmed ahead of launch.
Interested in sponsoring the inaugural cycle? See sponsorship packages.
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Program partnerStandardsAcademic AdvisorAcademic AdvisorLeadership
For press inquiries, partnership opportunities, or questions about the program: Contact the team
Our philosophy
The awards are not a new idea looking for credibility. They are the recognition layer on top of a sixteen-year measurement institution.
Every entrant receives a diagnostic of its own, drawing on sixteen years of measuring service quality in Kuwait.
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